Help Center

Set up Rao and start handling every inquiry.

Short, practical guides for getting Rao live in your business. Need something else? Email support@raohq.com.

Getting Set Up

After you create your account, Rao walks you through onboarding: confirm your business details, connect your first inquiry source, and send a test inquiry. The full setup typically takes a few minutes.

Connect Your Inquiry Sources

Point your website contact form, ad lead forms, or booking platform at Rao — or forward inquiry emails from Gmail or your business inbox. Once connected, every new inquiry flows directly to Rao and triggers an instant reply.

Send a Test Inquiry

From your dashboard, send a test inquiry to confirm Rao can receive, reply, and track the conversation end-to-end. The test runs against your real configuration so what you see is what real customers will experience.

How Follow-Ups Work

When a customer doesn't reply, Rao schedules spaced follow-ups automatically. The moment the customer responds — by email or reply — all pending follow-ups cancel and the conversation moves to your inbox for review.

Contact Support

Email support@raohq.com any time. Replies typically arrive within one business day.